Reference material and how-to guidance for our customers, covering the things that come up most often - email settings, domain management, security, and moving your services to us. If you cannot find what you need, get in touch.
- Email account settings
- The IMAP, POP3 and SMTP settings to use when setting up your mail, with the recommended secure options marked.
- Plus addressing
- Create variations of your email address on the fly to filter mail and track where messages come from.
Domains and access
- Domain names
- How domain registration, renewals and expiry work, and the rules that apply to different top-level domains.
- What's my IP address
- How to find your IP address and why we may use it to restrict access to your services.
Security
- Our approach to security
- How we reduce risk across infrastructure, software and operations - and what you can do to help.
- Password policy guidance
- Practical guidance for creating, managing and protecting your passwords, including multi-factor authentication.
- Responsible disclosure
- How to report a security issue to us, and what you can expect in return.
Getting set up
- Odoo database transfer guide
- What we need and how the process works when moving an existing Odoo deployment to us.
- Frequently asked questions
- Answers to common questions about our services.