Your public IP address is the address the internet sees you connecting from.
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::: note Automatic display of your address is being set up. In the meantime, get in touch and we will confirm the address we see for you. :::
What is an IP address?
An IP address is a numeric label assigned to your connection to the internet. It works like a postal address: it is how other systems know where to send the information you have asked for. Your public IP is the address the wider internet sees - usually your router or your internet provider, rather than an individual device.
Why does it matter?
- Access restriction
- Some services can be restricted to specific IP addresses, so that only your office, home or VPN can reach them. To add your location, we need to know the address you connect from.
- Diagnosing connectivity
- When something is not reachable, knowing your IP helps us identify where the problem lies.
- Configuring email and DNS
- Some email and DNS settings depend on knowing the IP addresses involved.
Using a VPN?
If you are connected through a VPN, the address shown above is the VPN server's address, not your own location. If a service is restricted to your VPN, that is exactly the address to give us. Otherwise, you will either need to provide the VPN address, or connect without the VPN when reaching the restricted service.
Your address can change - many home and mobile connections use a dynamic IP that is reassigned periodically. If you need dependable access to an IP-restricted service, a static IP or a consistent VPN endpoint is the reliable option.
Why we use IP-based access restriction
For services that do not need to be reachable by the whole internet, restricting access by IP address is a simple, effective control. A service is then reachable only from the locations you nominate, which removes it from the reach of the general internet entirely.
If you need to add or change the addresses allowed to reach one of your services, get in touch.