Support and service

Our customer support and service is available during business hours as listed on our contact page. Out of hours, please use the contact form or email

Although we will respond as soon as possible and instantly where possible, we aim to respond to routine enquiries at most within 3 working days.


If you have a complaint about your service, use our contact page and select the appropriate subject to log your complaint.

Abuse or misuse of services

Should you observe anyone misusing or abusing our services, please let us know through our contact page, selecting the Abuse/Misuse subject or by email to

This includes sending spam emails from one of our addresses or our customers addresses, phishing, or sending of harmful or illicit content through our services. We will respond to abuse and misuse reports within five days.

To find more about security, see our security page and our responsible disclosure process.